Frequently Asked Questions

Find answers to common questions about VIN TRUST and vehicle history reports.

General Questions

What is VIN TRUST?

VIN TRUST is a professional vehicle history report service that provides comprehensive information about used vehicles. We compile data from NMVTIS, state DMVs, insurance databases, and auction records to give you a complete picture of a vehicle's past.

What is a VIN?

A VIN (Vehicle Identification Number) is a unique 17-character code assigned to every vehicle. It acts like a fingerprint, allowing you to track the vehicle's history, specifications, and records.

Where can I find my VIN?

You can find the VIN in several locations:

Dashboard on the driver's side (visible through windshield)
Driver's side door jamb sticker
Vehicle title and registration documents
Insurance cards
Under the hood on the engine block

Pricing & Payment

How much does a report cost?

Our pricing is simple:

Initial Report: $1.00
Subscription: $49.00 every 30 days (3 payments total over 90 days)

The subscription automatically cancels after the third payment. You can cancel anytime through our support team.

What payment methods do you accept?

We accept all major credit and debit cards through our secure payment processor Stripe, including Visa, Mastercard, American Express, and Discover.

Can I get a refund?

Yes! We offer refunds if your report contains no data or significant errors. Refund requests must be made within 30 days. See our Refund Policy for full details.

Report Information

What information is included in the report?

Our reports include:

Title history and status
Accident and damage records
Odometer readings and rollback detection
Theft records
Recall information
Ownership history
Lien and loan records
Junk, salvage, and insurance records
Vehicle specifications

How quickly will I receive my report?

Reports are generated instantly! You'll receive your report within 10 seconds of completing payment. The report will be displayed on screen and emailed to you.

Are your reports accurate?

We source data from reliable, official databases including NMVTIS (National Motor Vehicle Title Information System). However, no report can be 100% complete as not all incidents are reported. We recommend combining our report with a professional inspection before purchasing.

Using the Service

Can I check multiple vehicles?

Yes! With your subscription ($49 every 30 days), you can check unlimited vehicles during your subscription period. Each VIN costs $1 for non-subscribers.

Do you offer reports by license plate?

Yes, we offer license plate lookups. However, VIN searches provide more comprehensive results as VINs are unique to each vehicle, while plates can be transferred.

How do you compare to Carfax?

VIN TRUST offers similar comprehensive data at a fraction of the cost. While Carfax charges $44 per report, we charge only $1. Both services use NMVTIS-approved data sources. See our detailed comparison.

Technical Support

I entered the wrong VIN. What should I do?

Please contact our support team at hello.vintrusted@gmail.com within 24 hours. We may be able to run a new report for you at no charge if you caught the error quickly.

My report shows no history. Why?

This can happen if:

The vehicle is very new (less than 6 months old)
It hasn't been titled yet
It's a leased vehicle with limited public records
Records haven't been updated in databases yet

How do I cancel my subscription?

Email hello.vintrusted@gmail.com with your email and order ID. We'll cancel your subscription immediately. Note: The subscription automatically cancels after 3 payments anyway.

Still Have Questions?

Contact our support team:
Email: hello.vintrusted@gmail.com
Address: 23671 Mariner Dr, Dana Point, CA 92629
Hours: Monday-Friday, 9 AM - 6 PM EST

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