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Frequently Asked Questions

How do I get a vehicle history report?

Simply enter the vehicle's 17-character VIN on our homepage and complete the purchase. You'll receive your comprehensive report within minutes.

What information is included in reports?

Our reports include accident history, title records, recall information, ownership history, mileage verification, and vehicle specifications. Learn more about what's included.

How accurate are the reports?

Our reports pull data from authoritative sources including DMV records, insurance companies, and NHTSA databases. We strive for maximum accuracy and regularly update our data sources.

Can I get a refund?

If you're not satisfied with your report or encounter any issues, please contact our support team. We're committed to customer satisfaction.

Do you offer bulk reports for dealers?

Yes! Contact us for information about dealer accounts and bulk pricing options.

What Can We Help With?

• Questions about vehicle history reports
• Help interpreting report information
• Technical issues or errors
• Billing and payment questions
• Dealer account inquiries
• Feedback and suggestions
• Partnership opportunities

Before You Contact Us

For faster service, please have the following information ready:

• Your order number or transaction ID (if applicable)
• The vehicle's VIN (if asking about a specific report)
• Description of your question or issue
• Screenshots (if reporting a technical issue)

Report Interpretation Help

Need help understanding your vehicle history report? Our support team can help you interpret:

• Accident history and damage severity
• Title status and what it means
• Ownership history and what to look for
• Recall information and next steps
• Odometer readings and potential rollback
• Any other information in your report

We're here to help you make sense of all the information so you can make informed decisions.

Technical Support

Experiencing technical issues? We can help with:

• Report generation problems
• Payment processing issues
• Website navigation
• Report download problems
• Account access issues

Please provide as much detail as possible, including screenshots if applicable, to help us resolve your issue quickly.

Business Hours

Customer Support: Monday - Friday, 9:00 AM - 6:00 PM EST

Email Support: Available 24/7 (responses within 24 hours on business days)

Report Generation: Available 24/7 - get your reports anytime!

Emergency Support: For urgent issues, please call our phone line during business hours.

Feedback and Suggestions

We value your feedback and are always looking to improve our service. Please share:

• Suggestions for new features
• Report improvements
• Website usability feedback
• Service experience comments
• Any other ideas to serve you better

Your input helps us continue to provide the best vehicle history reporting service possible.

Partnership Opportunities

Interested in partnering with VIN Trust? We work with:

• Automotive dealerships
• Fleet management companies
• Insurance companies
• Automotive service providers
• Other businesses in the automotive industry

Contact us to discuss partnership opportunities and how we can work together.